1. Introduction
As Solinved.com, we consider providing the highest quality service to our users as our top priority. Quality is the foundation of not only our products and services, but also all of our business processes. Ensuring customer satisfaction, increasing efficiency, achieving our sustainability goals and following the best practices in the sector are the main goals of our quality approach. In this direction, we do not only see quality as a goal, but also adopt it as a culture that is the responsibility of each of our employees and business partners.
2. Quality Vision and Mission
Our Vision
We will continue to be a reliable and innovative platform by strengthening our leading position in the sector with our continuous development and customer-oriented approach. We will use quality as a tool to offer an experience that exceeds our users' expectations.
Our Mission
Solinved.com is committed to providing innovative, reliable and quality services to meet the expectations of our users and ensure their continuous satisfaction. In addition, we continuously improve our processes and take quality to the highest level with technology-based solutions.
3. Quality Management System
3.1. Quality Management Policy
Solinved.com aims for excellence in all business processes to ensure quality with a customer-oriented service approach. Our quality management system has been designed in accordance with international quality standards such as ISO 9001:2015 and adopts a continuous improvement and systematic approach. Our quality policy is effectively implemented with the participation of all our employees.
3.2. Quality Targets
Our targets are shaped in line with the quality indicators and performance criteria determined on an annual basis. In line with these targets:
- Customer Satisfaction: We aim to keep customer satisfaction above 95%.
- Service Duration: We commit to 99% accuracy in our service delivery times.
- Employee Trainings: We organize quality development and internal training programs at least twice a year.
- Process Improvements: We aim to achieve a 10% increase in efficiency in our business processes every year.
3.3. Process Management
Our quality management system is based on metrics and criteria determined for each process. Each stage of our processes is monitored with performance indicators and continuous improvement studies are carried out with the evaluated data. We have documentation support to ensure standardization in all our processes. Detailed procedures and instructions have been prepared for each business process and these documents are presented to our employees during training.
4. Continuous Improvement and Innovation
4.1. Improvement Culture
Solinved.com has adopted a continuous improvement culture. We work not only to solve problems but also to make our current processes more efficient. Improvement is the responsibility of all employees, not just senior managers. In this context, we regularly offer quality training and process improvement workshops to our employees.
4.2. Innovative Solutions
Following technological developments is critical to meeting customer needs on time and correctly. In order to use every new technology effectively in our business processes and to increase our service quality, new tools and software are constantly researched. At the same time, we always keep our services up to date by following the trends and best practices in the sector.
5. Customer Satisfaction and Feedback
5.1. Customer Feedback
We regularly collect surveys and feedback to measure and improve customer satisfaction. This feedback is our most important guide to increase the quality of our services. The data obtained is analyzed in line with the determined goals and the necessary actions are taken.
5.2. Complaint Management
A special complaint management system has been created to resolve customer complaints quickly and effectively. All complaints are recorded, necessary measures are taken to resolve them and the results are shared with the customer. Our goal is to resolve each complaint within 24 hours at the latest.
6. Training and Employee Participation
6.1. Training Programs
The effectiveness of our quality management system is directly related to the knowledge and skills of our employees. Therefore, we organize continuous training to increase our employees' quality awareness and support their professional development. Our trainings are diversified in quality standards, customer service, data security and process improvement.
6.2. Employee Participation
Solinved.com encourages employee participation in the quality management system. Our employees play an active role in every stage of the processes to achieve quality goals. Regular quality meetings and feedback sessions ensure that our employees are involved in the process.
7. Internal Audits and Performance Monitoring
7.1. Internal Audits
Internal audits are conducted regularly to monitor and evaluate the effectiveness of our quality management system. These audits determine how effectively the system works and identify areas for improvement. According to the findings obtained as a result of the audits, improvement plans are created.
7.2. Performance Monitoring and Reporting
The performance of our website and other services is monitored according to the determined criteria. Performance indicators are reported and reviewed regularly every month. These reports measure our status of achieving quality targets and guide us in taking the necessary corrective measures.
8. Supplier Management
8.1. Supplier Selection and Monitoring
We strive to continuously improve quality by establishing long-term partnerships with our suppliers. Supplier selection is made by considering their compliance with our quality standards and their reliability. The performances of the selected suppliers are regularly monitored and improvement suggestions are presented in line with the evaluated data.
8.2. Supplier Training and Support
We also provide training to our suppliers to increase quality. We aim to increase quality in a holistic way by providing information about supplier processes and quality standards.
9. Result and Commitment
Solinved.com will always work to meet customer expectations and maintain its leading position in the sector by always keeping quality at the forefront. Our quality policy is not just a document, it is the basis of all our business processes and is the responsibility of each of our employees and business partners. By fulfilling this policy, we continue our commitment to sustainable growth and customer satisfaction.
Contact Information
www.solinved.com
E-mail: [email protected]
Phone: +90 123 456 7890